Business Process Outsourcing Market

Business Process Outsourcing Market Size Survey Report – In a Glance

As per the survey report on global Business Process Outsourcing Market, the market is projected to foresee a CAGR of 8.1% between 2024-2033, and further generate a market size of USD 687.8 billion revenue by the end of 2033. In the year 2024, the market size was valued at USD 319.2 billion revenue.

• The global Business Process Outsourcing Market is projected to grow on account of increasing popularity of cloud computing in BPO.
• In Japan, the expansion of IT & Telecommunication sector can be attributed to the growth in the Business Process Outsourcing Market.
• KDMI analyst’s growth analysis foresees technological restriction to challenge the market growth.
• North America, having the highest market share in the Business Process Outsourcing Market, is projected to dominate the global market.

Business Process Outsourcing Market Analysis

Business Process Outsourcing implies delegating some aspects of a business’s functions to a 3rd party vendor or service providers. A BPO call centre, a team of outsourced agents, manages outgoing & incoming consumer calls for other businesses. The application of cloud technology has altered BPO by improving scalability, safety and cost efficiency. In the setting of digital transformation, BPO organizations in the United Kingdom are not only answering the calls but they are answering future calls. The revolutionary impact of technology is leading to a considerable shift in the subtleties of the BPO sector in the UK. The cloud computing market is anticipated to reach a worth of USD 947.3 billion by 2026 and around 60% of the business information is now secured in the cloud. The increasing inclusion of cloud computation in the BPO sector bodes well for the growth of the business process outsourcing market size. ADP, Teleperformance, Concentrix and Paychex are significant players in the global Business Process Outsourcing market.

Analyst’s Observation on Japan Business Process Outsourcing Market Survey

Information technology has enabled BPO organizations to offer more safe services. Firewalls, access control and encryption aid in safeguarding confidential security, and stop security breaches. Further, outsourcing companies now offer cybersecurity remedies and risk management. The expanding information & telecommunication sector in Japan is one of the significant growth drivers of the business process outsourcing market size. Japan has one of the highest degrees of information & communication technology in the world and a proven track record in this segment. The Japanese IT service market is anticipated to grow by 5.61%, resulting in a market size of USD 117.50 bn in 2029. Hugo and Hexaware Technologies are significant players in the Japanese Business Process Outsourcing market size.

Business Process Outsourcing Market Growth Driver & Market Restraint

Growth Driver

Growing retail sector:

The application of BPO allows retailers to reduce costs, save time and acquire a competitive advantage, & it is the ultimate solution for retail businesses that desire to register success in the contemporary online ambience. BPO services in retail businesses provide data entry, product data management, catalogue updating and highly customized remedies for boosting operational productivity. Global retail sales in 2024 reached USD 31.1 trillion, a 4.9% yearly increase. In the last 4 years, retail sales have grown every year, and in 2021, total global sales rose by 12.6% to reach USD 26.4 trillion. This is the highest yearly growth rate anticipated in between 2021 & 2027. The growing global retail sector predicts the growth of the business process outsourcing market size.

Market Restraint

Privacy concerns:

Delegating sensitive information to 3rd party raises threats related to information breaches and compliance with severe regulations, particularly in sectors such as healthcare and finance. For BPO organizations, safeguarding robust data security procedures is critical to prevent threats and safeguard client data.

Business Process Outsourcing Market Segmentation

Our experts at KD Market Insights have segmented the global Business Process Outsourcing Market research report as:

Business Process Outsourcing Market Regional Synopsis

North America is expected to dominate the business process outsourcing market due to the presence of international and domestic service providers in the region. The United States BPO industry offers contracting services to 3rd parties depending on the contract, and it has approximately 260000 business process outsourcing service businesses as of 2023, registering an increase of around 3.5% since 2022. Organizations, such as OfficePartners360 are a worldwide business process outsourcing company that provides 24/7/365 professional services and includes outbound & inbound call centers, accounting and data. It even offers technological assistance, web development and back-office applications. The increased adoption of cloud computing is propelling the market’s growth in the United States. About 51% of the businesses presently use some cloud services, and 21% use PaaS or laaS as a complement or replacement for their IT infrastructure. 46% of the women-owned corporations in the United States reported using some kind of cloud services.

Asia Pacific is the fastest-growing region due to the significant steps in laying the foundation for accomplished and diverse outsourcing sectors lately. Local and Central authorities have established a quiet demonstration to encourage information technology and other business service sectors across the country. The Chinese government has even introduced initiatives to advance training, education and other supporting infrastructure. China is very rapidly constructing a robust outsourcing sector, and emerging outsourcing players already have strong credentials. Similar to India, whose rise as an outsourcing location was driven by rising exports, China has a robust export podium on which to construct an outsourcing sector; the call centres market in China has been continuously growing, and the call centres in the region surpassed 2 million by 2020. The Chinese government has invested about 5.4 million in the expanding BPO sector with regard to economic growth, and several Asian countries are taking utmost benefit from the growing BPO sector, having the Philippines, China & India at the top.

Regional Company Names

• Tdcx logotype
• Touchtech
• FTI China
• Synjones
• HKT Teleservices

Business Process Outsourcing Market Competitive Landscape

Some of the key players who top the global Business Process Outsourcing Market share:

• Accenture plc
• Amdocs
• Capgemini
• CBRE
• Cognizant
• Delta BPO Solutions
• Go4Customer
• HCL Technologies Limited
• Infosys Limited (Infosys BPM)
• International Business Machines Corporation
• NCR Corporation
• SODEXO
• Teleperformance SE
• TTEC Holdings, Inc.,
• Wipro

1. Executive Summary
   1. Market Overview
   2. Key Findings
   3. Market Trends
   4. Market Outlook
2. Introduction
   1. Scope of the Report
   2. Research Methodology
   3. Definitions and Assumptions
   4. Acronyms and Abbreviations
3. Market Dynamics
   1. Drivers
   2. Restraints
   3. Opportunities
   4. Challenges
4. Global Business Process Outsourcing Market
   1. Market Overview
   2. Market Size and Forecast
   3. Market Segmentation
      1. By Service Type
      2. By Outsourcing Type
      3. By Deployment
      4. By End Use
      5. By Region
5. Market Segmentation by Service Type
   1. Finance & Accounting
   2. Human Resource
   3. KPO
   4. Procurement & Supply Chain
   5. Customer Services
   6. Sales & Marketing
   7. Logistics
   8. Training and Development Outsourcing
   9. Others
6. Market Segmentation by Outsourcing Type
   1. Onshore
   2. Nearshore
   3. Offshore
   4. Other
7. Market Segmentation by Deployment
   1. On premise
   2. Cloud
   3. Others
8. Market Segmentation by End Use
   1. BFSI
   2. Healthcare
   3. Manufacturing
   4. IT & Telecommunications
   5. Retail
   6. Government & Defense
   7. Others
9. Regional Analysis
   1. North America
      1. United States
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use   
      2. Canada
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      3. Mexico
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
   2. Europe
      1. United Kingdom
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      2. Germany
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      3. France
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      4. Italy
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use     
      5. Spain
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      6. Rest of Europe
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
   3. Asia Pacific
      1. China
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      2. Japan
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      3. India
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      4. Australia
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      5. South Korea
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      6. Rest of Asia Pacific
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
   4. Latin America
      1. Brazil
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      2. Argentina
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      3. Colombia
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      4. Rest of Latin America
         1. Market Size and Forecast
         2. Key Trends and Developments
         3.               Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
   5. Middle East & Africa
      1. South Africa
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      2. Saudi Arabia
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      3. UAE
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
      4. Rest of Middle East & Africa
         1. Market Size and Forecast
         2. Key Trends and Developments
         3. Market Analysis by Service Type, Outsourcing Tyoe, Deployment and End Use    
10. Competitive Landscape
    1. Market Share Analysis
    2. Company Profiles
       1. ADP
       2. Teleperformance
       3. Concentrix
       4. Paychex
       5. Conduent
       6. Arvato Bertelsmann
       7. TCS
       8. DXC Technologies
       9. Accenture
       10. HCL Technologies Limited
       11. Others
11. Strategic Recommendations
12. Appendix
    1. List of Tables
    2. List of Figures
13. References